Privacy Policy
Last updated: 5 November 2026
This policy explains how Yuliana Francie (we, us, our) collects, uses and protects your personal information when you use yulianafrancie.com or buy from us. We aim to handle your information in line with the Australian Privacy Principles.
What we collect
- Contact details: your name, email address and any other details you give us.
- Founder Cost Check: your answers, score and report.
- Orders: what you bought, your billing details and your order history. Card payments are handled by Stripe through SureCart. We do not see or store your full card number.
- Unbecoming You sessions: your answers to Hera, your written reflection and your PDF. Your answers may include personal or sensitive details, so please share only what you are comfortable sharing.
- Website use: cookies and similar tools show us how the site is used, including pages visited and your device type.
- Messages: anything you send us by email, chat or social media.
How we use it
- To deliver what you asked for, including your report, your purchases and your session.
- To send you emails about your purchases, and marketing emails you can unsubscribe from at any time.
- To answer your questions and provide support.
- To improve our website, products and marketing.
- To meet our legal, tax and accounting obligations.
Your Unbecoming You answers
Hera is an AI guide, not a person. Your answers are sent to an AI service to write Hera's replies and your reflection, and they are stored so that your session and PDF can be delivered to you.
We only use your answers to improve our work or in anonymous insights if you tick the consent box at the start of your session. That box is optional. If you tick it, we remove your name and anything else that identifies you first.
Who we share it with
We do not sell your personal information. We share it only with the service providers that help us run our business, and only as needed for the purposes above:
- ActiveCampaign, for email
- SureCart and Stripe, for checkout and payments
- ScoreApp, for the Founder Cost Check
- Anthropic, for the AI behind Hera
- Airtable, for storing session records
- PDFShift, for creating PDFs
- n8n, for connecting these services
- Designrr, for displaying the digital book
- Google, Meta and similar providers, for analytics, advertising and chat
We may also disclose information if the law requires it.
Overseas storage
Many of these providers store or process information outside Australia, including in the United States. By using our site and products, you understand your information may be handled overseas.
Cookies, analytics and advertising
We use cookies, analytics and advertising tools, such as Google Analytics and social media pixels, to understand how people use the site and to measure and show our marketing. You can block or delete cookies in your browser settings, although parts of the site may not work as well.
Keeping it safe
We take reasonable steps to protect your information, but no online service can be completely secure. Your private session and PDF links are for you alone, so please do not share them.
How long we keep it
We keep your information for as long as we need it for the purposes above and to meet our legal, tax and accounting obligations. After that, we delete it or remove the details that identify you.
Your choices
You can ask to see your information, correct it or delete it, including your session answers. You can unsubscribe from marketing emails using the link in any email. We may need to keep some records where the law requires it.
Adults only
Our products are for adults. They are not intended for anyone under 18.
Questions and complaints
Email help@yulianafrancie.com with any question or complaint, and we will aim to reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
