Terms & Conditions
Last updated: 5 November 2026
These terms apply when you use yulianafrancie.com or buy from Yuliana Francie (we, us, our). By using the site or buying from us, you agree to them. Our products are for adults aged 18 and over.
Our products
We offer digital products, guided experiences and coaching sessions, including the Founder Cost Check, The Founder Bundle, Unbecoming You and Growth Reclaimed. Each product page describes what is included.
Prices and payment
Prices are shown at checkout in US dollars. Payments are processed securely by Stripe through SureCart. Any discount code or credit applies only on the conditions stated with the offer, and it cannot be exchanged for cash.
Your access
Digital products are delivered online. Your purchase is for your own personal use. Links to your session, reflection and PDF are private to you, so please do not share them. We aim to keep everything available, but we cannot promise the site or any third-party service will always run without interruption.
Refunds
- The Founder Bundle: we offer a 7 day full refund guarantee. Email help@yulianafrancie.com within 7 days of your purchase.
- Growth Reclaimed: we do not offer change of mind refunds, but we do honour the session. If something genuinely changes after booking, email help@yulianafrancie.com and we will find another time.
- Other products: any refund terms are shown on the product page. Where none are shown, we do not offer change of mind refunds.
Nothing in these terms limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under that law.
Hera and AI
Hera is an AI guide, not a person. Her replies and your written reflection are generated by AI from what you share, so they may contain mistakes. They are for your own reflection only. Please use your own judgement before acting on them.
Not professional advice
Our products, sessions and materials are for education and personal reflection. They are not therapy, counselling, medical care, or legal, financial or tax advice. If you need that kind of support, please speak with a qualified professional. If you are in crisis or immediate danger, contact your local emergency services.
Results
We do not promise any particular result. What you get from our work depends on you and your circumstances, and you are responsible for your own decisions.
Our content
Everything on this site and in our products, including text, audio, video, worksheets, the book and our frameworks, is owned by or licensed to us. You may use it for your own personal use. You may not copy, share, resell, publish or adapt it without our written permission.
Using the site
Please do not misuse the site, interfere with how it works, or try to access anything that is not meant for you. We may refuse or end access if these terms are broken.
Other services
Our site and products use and link to services run by other companies. We are not responsible for their content or how they operate.
Our liability
To the extent the law allows, we are not liable for any indirect or consequential loss, and our total liability to you is limited to the amount you paid for the product concerned. This does not exclude any right you have under the Australian Consumer Law.
Privacy
Our Privacy Policy explains how we handle your personal information.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Changes and contact
We may update these terms from time to time, and the latest version will always be on this page. Questions? Email help@yulianafrancie.com.
